While my first experience at Aoki Head Spa & Scalp Therapy was far from ideal, I’m pleased to share that the owner, Jihee, reached out the very next day after reading my feedback and went above and beyond to ensure that my next visit was truly exceptional. The main issues during my initial appointment were due to understaffing, as one of their team members had a family emergency, and Jihee herself left to support her employee. It’s rare and refreshing to see a business prioritize its employees’ well-being, and this gesture reflects the genuine care Jihee has for her staff.
When I returned for my follow-up, I was greeted by Addie, who completely transformed my experience. She took the time to have a thorough discussion about the Love Me More Package, explaining in detail how each part of the treatment could be customized to my specific hair type. Addie said it best: “While other places may focus on outer beauty, Aoki Head Spa focuses on inner beauty”—something that is so important in today’s world. This level of personalization and focus on well-being was something I hadn’t experienced before.
Throughout the entire appointment, Addie made sure to keep me informed about what she was doing and why. It was reassuring to know exactly what was happening, and it made the process feel more engaging. She was also very attentive to my comfort, frequently checking in to ensure I was at ease—a far cry from my initial experience.
The best part was how thorough Addie was in showing me my scalp both before and after the treatment. She walked me through the areas of concern we had discussed, offering practical advice on how to maintain healthier hair moving forward. Her attentiveness and depth of knowledge made all the difference.
It’s important to note that Aoki Head Spa is a new business, having been open for just three months. However, if the care and dedication from Jihee and her team continue along this positive, uphill trend—prioritizing both quality and the customer experience—I can only see this business thriving in the future. Their commitment to righting wrongs and focusing on care is something that sets them apart. That said, focusing on staff education and ensuring they have a solid foundation of knowledge and awareness would further enhance the overall experience. A bit more training could help avoid the occasional lapses in common sense or knowledge that I experienced during my initial visit, though these were quickly resolved with my second visit with Addie.
For any potential clients reading this review, if you’re looking to invest in your inner health and well-being, Aoki Head Spa is the place to try. They focus not just on beauty, but on overall health, which is something many spas overlook. While my second visit was fantastic, I do have a couple of minor suggestions for improvement. It would be great to see the hairbrushes cleaned more thoroughly between clients—I noticed some hair stuck in one twice now. Another recommendation is to have more size-inclusive bathrobes to ensure comfort for a wider range of clients. Lastly, adding some sort of hanging sheet between the beds would provide more privacy during the massage, especially towards the end.
In the end, what started off as a disappointing experience turned into a wonderful one, thanks to Jihee’s swift action and the excellent service from Addie. Aoki Head Spa truly cares about its clients and its staff, and that kind of dedication makes all the difference. I’m glad I gave them a second chance and look forward to returning in the future!